Quality Management

The concept of Quality has evolved, from management point of view, to become a cross-organization cultural phenomenon, adopting tools to obtain products whose quality is perceptible to the consumer.


In the Regulated Industries, such as Pharmaceutical, Cosmetic, Veterinarian, Household Care and Food industry, Good Manufacturing Practices (GMP), the primary basis of Quality Assurance, support the Quality culture.


By the Book helps these industries developing assessment and training on Quality Management, providing the tools that improve processes efficiency, business results, consumer satisfaction and company image.